Sea Island...
Sea Island

Privacy Policy


This website (the “Site”) is one of several sites relating to and/or operated by Sea Island Acquisition, LLC its subsidiaries, affiliates and related companies (“Sea Island” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Site Terms of Use.

Sea Island is committed to protecting your privacy. We use the information we collect about you to process and complete the commercial transactions you request, and to provide you with a more personalized experience on our Site. We have created this Privacy Policy in order to demonstrate our firm commitment to protecting the privacy of all of our customers and visitors.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, we collect and transfer personal information to a service provider, or you may visit other merchants or service providers through links on our Site who may collect and use your personal information. We encourage you to review the privacy policies of these sites before you disclose your personal information to others.

Your use and navigation of our Site shall constitute your acknowledgement to the terms and conditions of this Privacy Policy generally, and your transmittal or provision of Personal Information shall constitute your acknowledgment of and agreement to the terms and conditions contained in this Privacy Policy with regard to Personal Information.

What is Personal Information?

The term “Personal Information” refers to any information that can be used to identify you as an individual or is about you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social security number, depending on the purpose for which you are providing the information to us.

What Personal Information do we Collect and How?

When Browsing the Site

In addition to Personal Information, when browsing the Site you also provide us with information that does not reveal your personal identity—what type of destination you’re seeking information about, for example. We use this aggregated, anonymous data to improve your experience on our Site, but we do not connect it to any Personal Information, such as your name or address.

While you explore our Site for the information that interests you, you may wish to put in a specific “Information Request” about one of our properties, or you may wish to participate in one of our online surveys or promotions. To respond to a request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip code, email address and phone number.

In the event you choose to provide us with Personal Information, we will use it for the purpose for which it was collected and provided, including to enhance our ability to provide the services you have requested or accessed through our Site. If you would prefer not to send Personal Information over the Internet, you can always call our offices and representatives for information about our properties and services.

If you wish, you may also submit your email address in order to be placed on a subscription list or to receive other information. You will be placed on these lists when you indicate your desire to be included (such as when you opt-in by providing your email on our Site), and we may also add you to selected lists if we believe the information would be of interest to you (subject to compliance with applicable marketing related legal restrictions in some countries). We will honor your request to be removed from any of our email lists at any time, as it is our desire to allow each visitor to have the ability to accept or decline any form of communication from us.

The Social Media Lounge

The Social Media Lounge is a place where our guests, friends, and staff discuss events at Sea Island, share wedding ideas, or provide other information of interest to our visitors. When you share information through the Sea Island Facebook page, tweet using the Sea Island Twitter hashtag, or otherwise link to our pages from social media, your post may appear in the social media feed on our Site and elsewhere. All information you share via our social media channels is public. Do not share any Personal Information you do not want to become public, or any content that violates our Terms of Use or the terms of the applicable social media service. We reserve the right to remove any content you have shared from our social media channels and our Site.

When Making a Reservation From Our Website

If you decide that you would like to make a reservation at any of the Sea Island properties, you will be connected to our third party reservation service site. Visitors who elect to make reservations online may be required to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. We and our third party service providers use reasonable security measures when processing your reservations.

We also occasionally combine aggregated information of Site visitors in a way that does not identify any user, in order to identify how users navigate our Site.

When you Create a Guest Profile

If you create a guest profile on our Site, you will be asked to furnish specific Personal Information. You will also be asked to provide a password for use each time you log in. Once you have created a guest profile, online session data and other Personal Information may be added to your guest profile on subsequent visits to our Site. Whenever you provide information, including revised information, to your guest profile, we may use it to update other databases and records maintained by us.

During Your Stay with Us

During your stay at one of our properties, we record certain information about things such as your itemized spending in order to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record and may report this information to comply with legal and financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (e.g., health issues, payment difficulties). This stay-specific information is stored at the particular resort where you stayed and is combined with information from previous visits and other Personal Information. We may also collect certain information as required by local laws (e.g., passport number).

In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with associates of the resort on an as-needed basis only.

When Requested by or Made Available to Third Parties

In order to better operate our business and provide the level and quality of service, and stay with us that we expect to provide you, we may request of, obtain from, or validate with third parties information, including Personal Information. For example, when a reservation is made, we may obtain Personal Information about you from a family member. Alternatively, when handling the reservation of a rental car, we may receive Personal Information about you from the rental car provider.

Cookies and Similar Technologies

Our Sites use “cookies” or similar technologies. Cookies automatically identify your Web browser to the Sites whenever you visit the Sites, and may make using the Sites easier for you by saving certain information so you do not need to re-enter data upon your return to a Site, or helping to provide relevant information to you. Please read our Cookie Policy to learn more about how we use cookies and similar technologies, and your choices regarding cookies when you use our Sites.

IP Addresses and Click-Stream Data.

We may collect IP addresses and/or click-stream data for purposes of system administration, to improve the Site and to report aggregate information to our advertisers and sponsors and/or other internal uses related to the Site. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Click-stream data is information collected by our computers when you request pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. This data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.

How do we Use your Personal Information?

To Provide Superior Customer Service

In addition to other reasons described in this Privacy Policy, Personal Information is collected to (i) assist us with making your reservation (by enabling the billing process, and by knowing which services to provide at our properties in order to facilitate meeting your needs while you are staying with us) and (ii) allow us to contact you in relation to matters that may have arisen during your stay with us. Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, our former guests have the ability to confirm prior transactions and reconcile statements or invoices.

To Keep Our Guests Informed

We may also use Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. If you would prefer not to receive marketing information from us, you may opt-out as described in the section “What Choices do I have regarding the Collection and Sharing of Personal Information?” below.

For Marketing Research

We occasionally combine information from a number of guests to better understand trends and expectations of our guests. Where this occurs, personal identifiers are typically removed so that the aggregate information cannot be linked to specific guests. This information is then used by us to study, understand and operate our business.

Legal and Financial Compliance

Certain laws, legal actions, financial reporting requirements and other government or third party considerations require us to collect, process and/or provided certain information that may include Personal Information.

With Whom May We Share Personal Information?

Information is shared between personnel at individual affiliated resorts and properties in certain limited circumstances. If you stay at one of our properties, we may send the affiliate resort any appropriate information regarding your reservation, such as your name, payment information, and the names of others in your party, or any other information required to meet your needs when you stay with us.

We may sometimes provide your Personal Information to our agents, contractors or third party service providers, which they may need in order to process payment transactions or perform other services on our behalf, or which they may require in the course of providing services to better serve the needs of our guests. In some cases, you may be providing Personal Information directly to our third party service providers (such as when you make a reservation at one of our properties). Using contractual or other arrangements, we strive to have such parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

We may also share Personal Information with our current or future affiliated and related companies owned or managed by Sea Island Acquisition, LLC., to provide you with information or marketing communications in which we think you may be interested (except where prohibited by the privacy laws and opt-in requirements of various countries or the U.S.-EU Safe Harbor Framework, when and to the extent such restrictions are applicable to your Personal Information). You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What Choices do I have regarding the Collection and Sharing of Personal Information?

We manage some properties on behalf of third party owners. Guest information required for the business transaction between the guest and the property, including Personal Information, is shared with the property owners. We consider the information that we collect and retain, including Personal Information, to be proprietary to us and not the property owners. If we cease to manage a particular property, such information is expected to remain with us. Certain guest information that is historically obtained by or shared with the property owner, may be retained by the property owner on an as-needed basis.

We may need to share Personal Information with third parties in other limited circumstances, such as if: (a) we believe it is required or authorized by law or regulation (for example, in response to a legal subpoena); (b) it is required to provide you with services that you have requested, in which case your request is acknowledged by you as your consent (e.g., car rental or guest services); (c) your stay has been paid for by a third party and we need to provide billing information to the paying party; (d) if you have failed to pay amounts owed or we need to take action to enforce or defend our rights and interests; (e) we suspect any unlawful activity is taking place, we will only share Personal Information about you outside of our operations with your consent, or (f) our other business requirements in accordance with applicable laws.

If we suspect any unlawful activity is taking place or if we need to enforce or defend our rights, we may investigate and/or take action that we deem appropriate, including to report findings or suspicions to the police or other relevant law enforcement agency. If a guest does not pay the outstanding account on time, or acts in an unlawful or inappropriate manner, this information may be shared among accounting, security, collection and law enforcement personnel.

What Choices do I have regarding the Collection and Sharing of Personal Information?

You may opt-out from the use or disclosure of your personal information for marketing purposes at any time, by clicking on the unsubscribe link in any marketing related emails you receive from us or from third parties, or to be placed on our do-not-contact list, please contact us at the address or email below. To opt of cookies, analytics or advertising tracking, please see the instructions in the Cookies section above.

How do we Protect your Personal Information?

We have implemented reasonable security measures to safeguard the Personal Information you provide us. It is important to note that there is always risk associated with disclosing any information and in particular with regard to method of disclosure used. For example, email communication cannot be guaranteed as secure, so there is a risk inherent in the use of email. Please be aware of this when requesting information or sending forms to us by email (for example, from the Contact Us section of our web site). Please do not include any confidential information (e.g., credit card information) when using email. For your protection, our email responses to you will not include any confidential information.

Finally, we cannot and do not warrant the operation of the reservation website and/or matters relating to its security, as it is not our Site nor does it, to the maximum extent permitted by law, warrant or guarantee privacy. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browser immediately upon completion as it can be easier for someone to attempt to get access to your profile and Personal Information while you are logged on.

How Do I Access My Personal Information?

To obtain a list of the Personal Information that Sea Island holds about you, the kinds of Personal Information Sea Island has disclosed to third parties for direct marketing purposes, or for residents of California (as required by California law) to receive a list of the names and addresses of all third parties that received your Personal Information from Sea Island for direct marketing purposes during the preceding calendar year, please write to us at the address below, including the specific nature of your request.

When you make a request in person, we will require you to produce some form of valid and reliable photo identification, such as a passport or a driver’s license, or other identifying information, and you will be asked to sign a request form. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.

We reserve the right to decline access to your Personal Information under certain circumstances (for example, if fulfilling your request would be unduly burdensome) in accordance with applicable laws and the requirements of the US-EU Safe Harbor Framework. When your Personal Information will not be disclosed, you will be provided with the reasons for this nondisclosure.

How Do I Revise My Personal Information?

In all instances it will be your responsibility to maintain the accuracy and currency of your Personal Information with us. We will only make changes requested by you to your Personal Information in those instances when we have received an appropriate written request from you. That written request must also include adequate and appropriate proof of your identity. To make a written request, please contact us at the address or email below.

For How Long Is My Personal Information Retained?

Information generally, including Personal Information, will be retained for the period of time required to fulfill our business purpose and comply with applicable law and record retention requirements. This may mean that it will be stored indefinitely or for as long as there is a business purpose for doing so. However, we may sometimes delete certain information, including your Personal Information, from time to time as we deem appropriate.

Changes To, and Uses Outside of, This Policy?

Please be aware that we reserve the right to change at any time without notice to you, the Privacy Policy as well as our practices, policies, procedures and operations. If we decide to change our Privacy Policy, we will post those changes within this page on our Site, which can currently be found on our website at seaisland.com via the Privacy Policy link. Except as permitted or required by law, changes to the Privacy Policy will not apply retroactively without your consent to Personal Information for which you have given explicit consent and that was acquired before the change to the Privacy Policy.

If at any point we decide to use Personal Information in a manner different from that stated in this Privacy Policy, we will either contact you or send a notice to you by letter or email at your last known address. Unless implied consent is prohibited by your jurisdiction, you will then have up to fifteen days for the sending of such notice to object to such new use if you do not agree with the different way we intend to use Personal Information. To object, you may contact us in writing within those fifteen days with your request that we not use your Personal Information in such different way. If you do not object or your objection is not timely received by us, unless prohibited by applicable law, you will be deemed to have consented to the use of your Personal Information in the changed manner.

How Is Personal Information Affected by Business Transfers?

In the event that we merge, consolidate, combine, partner, sell, liquidate, shut down or dispose of all or a part of our business or any of our assets, any and all information, data and material of ours, including Personal Information, may be assigned, transferred, licensed, conveyed, quitclaimed or sold accordingly.

International Users

If you are accessing our Site from outside of the United States, your information will be transferred to us or our service providers in the United States, and you consent to such transfer. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy. When we use, process or disclose personal information transferred from the E.U., we comply with the Safe Harbor Privacy Principles as described below, use the European Commission’s approved standard contract clauses, use other approved means under E.U. law to ensure adequate safeguards, or we obtain your consent.

US-EU/US-Swiss Safe Safe Harbor

We comply with the US-EU and US-Swiss Safe Harbor Framework, which relates to the collection, use and retention of personal information collected from users in the European Union. We adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, please visit http://2016.export.gov/safeharbor/

Any questions or concerns about our privacy practices should be sent to the address or email below. We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with the provisions of this privacy policy. If any complaints cannot be resolved between you and Sea Island, we have agreed to participate in the dispute resolution procedures of the panel established by the EU and/or Swiss data protection authorities (DPAs) to resolve disputes pursuant to the Safe Harbor Privacy Principles. EU residents with unresolved complaints may refer them to the EU DPAs’ panel at ec-dppanel-secr@ec.europa.eu or individual EU DPAs (see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm for contact information of individual EU DPAs).

What Laws Apply to this Policy?

We do business in Georgia and worldwide, servicing customers, visitors and others wherever we do business. As such, the laws of the United States of America (U.S.) and the State of Georgia apply, however the laws of other countries may occasionally apply to residents of those countries who provide Personal Information to us. If you have additional questions regarding the law or if you feel we have not treated your Personal Information appropriately, please contact our Chief Privacy Officer as provided below and share the details of your concern. For additional information about applicable U.S. federal law and the US-EU/US-Swiss Safe Harbor, you may contact the Federal Trade Commission through its website at www.ftc.gov or visit http://2016.export.gov/safeharbor/.

Who Provided the Photos of Davis Love III and Jonathan Byrd?

Photo of Davis Love III and Jonathan were provided by Anders Overgaard for Polo Golf.

To Whom Do I Direct Questions or Concerns Regarding this Policy?

Sea Island Acquisition, LLC
P.O. Box 30351
Sea Island, GA 31561
Attn: General Counsel

Or privacy@seaisland.com

This Privacy Policy is effective as of January 27, 2014.