Please note: This Policy does not apply to information collected by third parties, for example, when you visit a third party website or use a third-party service. Please take a moment to review the privacy policies of third-party sites before you disclose information to them, as we cannot be held responsible for their actions with regard to your information.
We may collect personal and other information about you when you use any of the Sites, as described below. “Personal Information” is information which can be used to distinguish or trace an individual’s identity, such as their name, mailing address, email address, etc. whether used alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual.
We typically collect Personal Information and other data from you, and use that information in the following ways and as otherwise set forth in this Policy or otherwise communicated to you from time to time (subject to your consent when required by applicable laws).
Registration or Reservations. If you register on our Sites or make a reservation with us, you may be asked to complete a registration form and provide Personal Information, such as your name, email address, home address, phone number, and other information requested on the applicable registration or reservation form. Similarly, if you agree to provide us with optional profile information, this information will be collected as set out on the registration form. If you make a payment, we, or our third party service provider, will collect the necessary payment information, for example, your credit card number, billing address, security code, and other information requested. We, or our third party service provider, will store your card information if you choose to do so.
We primarily use this information to manage and correspond with you about your reservation, complete and manage your reservation, and consistent with your requests, to send you information and newsletters related to our properties, offers, and/or other events promoted by the Sea Island, as well as for the other matters described in this Policy. We will use your payment information only as necessary to process payments on your behalf.
Inquiries & Contact Forms. You may contact us with questions about our properties, programs, events, or other matters. Any information you provide through our Site will be used in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Policy.
When you make a purchase on our Site. Some purchases on our Sites are handled directly by Sea Island and others are managed and processed by third party service providers. These parties may or may not be affiliated with Sea Island and in these cases, the terms, conditions, and privacy policies of the third party will govern the transaction. We encourage our users to be aware of how their information may be used and processed and to read the privacy statements of any other site that collects personally identifiable information. Sea Island or third party service providers may collect Personal Information such as contact information (such as name, email, phone number, billing address, and shipping information) and financial information (such as credit card number, security code, and expiration date) when you make a purchase. In order to complete an online sales transaction, an online credit card transaction is required. We or our third party service providers use purchase information in order to administer, manage, and correspond with you about your purchase. Further, your Personal Information may be added to our databases in order to inform you of upcoming events, promotions, sales, or other information that may interest you. We or our third party service providers may also collect and store your purchase information and associate it with Personal Information about you so that we or they can personalize services and offers for you.
When you post media or other content on our Sites. Our Sites may enable users to post content online, including via social media. If you post a comment or content to social media that references our official accounts or otherwise use your social media accounts in conjunction with your visit to our Sites, your comment or content may appear on our Sites. We may receive certain Personal Information or information to the extent provided to us by the social media platform; typically your name, list of social media connections, and other material provided to us by the social media service. See those third party providers for more information and to adjust your settings regarding how your personal information is shared with us.
Newsletters, Sites Emails and Offers. We may offer newsletters and/or other communications to share information with you about the Sites, about us and our affiliates and subsidiaries, about our business partners, or about third party offers or information we think would be of interest to you. In these cases, we will collect the information discussed above regarding print and email newsletters. When you provide this information, you may receive communications either by registering for a particular newsletter or type of information, or in conjunction with a special tour, property, or feature for which you have registered.
We may log click-stream or similar data for purposes of system administration, to improve our Sites and marketing, to report aggregate information to our advertisers, and other uses related to the Sites. Click-stream data is information collected when you request pages from our Sites, and may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, what you clicked on in order to arrive at our Sites, and other non-Personal Information. This data helps us analyze how visitors arrive at our Sites, what type of content is most popular, what type of visitors are interested in particular kinds of events, content, advertising, and the like. Where permitted, we may associate click-stream, shopping cart, reservation (whether complete or incomplete) and other similar data with other information we hold about you so that we can personalize or improve the relevance and quality of the services or information provided.
Other sources of Personal Information or data. If we receive Personal Information or data from you through our Site other than as described in this Policy, it will still be used and managed in accordance with this Policy, unless otherwise stated at the time you provide the information.
Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided and the context in which it was provided. When we transfer information to third parties, we use reasonable efforts to assure that they comply with our Policy and applicable legal requirements.
If you register with any of our Sites, your information (including information related to reservations or purchases you make on any of our Sites) will be aggregated and maintained as part of your profile. We may access or use such information, and we may share such information with our current or future affiliated and related companies, or carefully selected third parties, to provide you with information or marketing communications in which we think you may be interested (subject to privacy laws and opt-in requirements of various countries, to the extent applicable to your information). You may opt-out of having your information shared with any third parties or used for marketing communications by following the instructions below under “What choices do I have about collecting, using, and disclosing my information?”
In order to process your requests, we may provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to deliver the goods or services you have ordered, or to provide lodging, activities, or other services during certain tours you may book through the Sites. If you have been booked on a reservation through a third party travel agent or as part of a group, the travel agent or tour operator may provide your information to us as needed.
In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, certain customer information, including without limitation details on future reservations, will, in most instances, be part of the assets transferred.
At any time, you may opt-out of having your information provided to third parties for marketing or other commercial purposes, and opt-out of other promotional communications from us. Specifically, you can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt-out of all promotional communications and information sharing for marketing purposes by contacting the applicable Sites on which this Policy is posted, at the email address (or mailing address if available) indicated below, or by sending a letter to Sea Island by mail at the address below, identifying the entity from which you no longer wish to receive marketing communications.
If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/optout_nonppii.asp. Please note, most modern browsers include a “do not track” feature that may help protect your privacy. However, because there is not yet a defined response to do-not-track requests, our Sites does not respond to your browser’s do-not-track request.
You may access, modify, and delete (where appropriate) your Personal by writing us at the address below. We will respond to reasonable requests for access or revision and will provide access to the extent required and not prohibited by law. When you make a request, we may require you to produce some form of valid and reliable photo identification, such as a passport or a driver’s license, or other identifying information, and you may be asked to sign a request form. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
We may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting the access. Note that we may retain any reservation information or other information required to be kept by law indefinitely or for so long as we deem reasonably required.
To obtain a list of the Personal Information that Sea Island holds about you, or for residents of California (as required by California law) any Personal Information Sea Island has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to Sea Island by mail at the address below.
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.
By providing us with any Personal Information, you expressly and unconditionally release and hold harmless Sea Island, its parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your personal information, we cannot be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by those third parties.
If you are accessing this Sites from outside of the United States, your information will be transferred to us in the United States. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Policy. When we use, process or disclose personal information transferred from the EU, we comply with the principles of the Privacy Shield Framework as described below, use the European Commission’s approved standard contract clauses, use other approved means under EU law to ensure adequate safeguards, or we obtain your consent.
We comply with the principles of the Privacy Shield Framework. Our adherence to Privacy Shield reflects our commitment to protect the privacy of our EU users when we collect, process, and transfer personal data collected from users in the EU. We adhere to the Privacy Shield principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse/enforcement/liability. Furthermore, we require third party recipients of EU citizens’ Personal Data to agree to respect these principles, and we accept liability for third parties’ processing of EU citizens’ data to the extent required by law.
We encourage EU (and US) users to contact us if you have any concerns about our compliance with this Policy and the Privacy Shield Framework. Any questions or concerns may be sent to the address or email below. Sea Island will respond to complaints from EU citizens within 45 days.
If any complaints cannot be resolved between you and Sea Island, we have agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Privacy Shield Principles. EU residents with unresolved complaints may refer them to a panel of EU DPAs’ or individual EU DPAs (as appropriate). If required by law, we will work with the appropriate panel of DPAs or individual DPA in the EU to resolve disputes. Under certain circumstances, these dispute resolution processes may result in your ability to invoke binding arbitration. As a US company, we are also subject to the investigatory and enforcement power of the FTC regarding our compliance with the Privacy Shield Framework and this Policy, and users may direct complaints to the FTC in the event the dispute resolution processes described above is unsatisfactory.
You may view the list of Privacy Shield companies here.
This Site is not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If we learn that a child has provided us with personal information without parental consent, we will delete the child’s personal information (except as may be necessary for legal compliance) and remove the child from any mailing lists.
If you have any questions about this Policy, the practices of the Sites, or your dealings with the Sites, please contact us as follows:
Sea Island Company
P.O. Box 30351
Sea Island, GA 31561